I recently purchased a new home that has a KitchenAid KEBS207BSS B/I Oven. The first time I self-cleaned the oven the blue enamel on the convection cover peeled off. KitchenAid claims this is “cosmetic” damage that is not covered by warranty. My position is that a functional problem caused the cosmetic damage and should therefore be covered (Self Clean is a “function” of the oven that was not designed to strip off the enamel, therefore self clean is not “functioning” properly.)
Has KitchenAid’s quality and customer service gone in the tank since I retired?