Whirlpool Lies and Electrolux Swears to It
Submitted by advisor on Sat, 10/01/2005 - 1:02am.
Effective January 1, 2006 Electrolux will eliminate all finished goods warranties which extend beyond one year, and adjust all replacement part warranties from one year to 90 days.
We love to curl up to a good Electrolux memo as they lack any hint of self-consciousness or embarrassment.
(For example see April 2005: Swedish Chutzpah I & II).
Excerpts from a memo from Electrolux Dir. of Warranty Admin Bill Lange to all Service Providers:
"The consumer will benefit from this warranty change by having simplified warranty terms, and through improved product quality and after-sales care."
"The changes in warranty coverage will result in increased profit opportunities for you. A higher percentage of the calls referred to you at no charge by Electrolux will be in the Out-of-Warranty category and subject to the prevailing fair market labor rates in each of your markets. In addition, there are increased margin opportunities through using Genuine Electrolux Parts, proprietary or universal, in repairing finished product."
And where is the increased profit to the Service Provider coming from? I'm thinking the consumer.
And how is changing the warranty going to improve product quality?
